FREQUENTLY ASKED QUESTIONS

Wool is a fantastic material with natural bacterial and dirt resistance. Therefore, wool does not need to be washed after every use. Frequent washing actually has a negative effect on the wool’s properties and unnecessarily wears down the garment. Instead, air your wool garments to reduce your water usage, save energy and make your garments last longer.
Machine gentle wash at max 30 degrees, preferably with a wool program.
If you can, use wool detergents. Otherwise use mild, environmentally certified detergents and make sure to use the right dose. Select a detergent that has a neutral pH and no enzymes.
Avoid bleach and alkaline substances that raise the pH value. Also avoid enzymes such as protease or amylase since these can break down wool, which give this material its natural performance properties.
Avoid fabric softener. Besides being harmful for our environment, they have a negative impact on the garment performance, mainly moisture transportation and breathability.
Do not dry in tumble dryer. Shape the garment after washing and lay flat to dry.
Wool is a natural and living material that can relatively easily be formed. Therefore, please store your wool garments folded and not on a hanger to avoid your garments losing shape.

Aune will typically ship your order within 5 business days of purchase. We have partnered with DHL for reliable and efficient delivery to your nearest service point.
Once your order is shipped you will receive an email with tracking information.
If you wish to change or cancel your order, please contact us as soon as possible and we will do our best to help you. Unfortunately, we’re unable change/cancel an order once it has been shipped.
Contact us at info@aunefashion.com , we'll ensure everything is correct and provide you with your order confirmation.
We currently only ship within the EU.
Please refer to the size guide on the product page. If you still need assistance, contact us so we can help you save time on returns and lower our environmental impact.
Aune will gladly accept exchanges or refund within 10 days from date you receive your order. You must return the items in an unused condition and Aune will only accept returns if labels and original packaging are fully intact.
In order to start the exchange or refund process please contact info@aunefashion.com stating the order number, reason for return and whether it’s a request for product exchange or refund. The customer will then recieve an email with a return authorization number that is needed to fill out on your recieved delivery note which must be sent back with the item/s in question.