Ordering online

Shipping policy

Aune will usually accept the order and ship the order within 5 business days. Aune cooperates with DHL and ships to your local service point. The usual time of delivery is 4-7 business days calculated from the order date but this might vary.

How do I track my order?
You will receive an email with tracking information once your order is shipped.

How do I collect my order?
Aune cooperates with DHL and ships to your local service point.

Can I change or cancel to my order after I have placed it?
If you wish to change or cancel your order, please contact us as soon as possible and we will do our best to help you. Unfortunately, we’re unable change/cancel an order once it has been shipped.

How do I cancel my order?
If you wish to cancel your order, please contact us as soon as possible and we will do our best to issue a refund. Unfortunately, we’re unable to cancel an order once it has been shipped.

I didn’t get an order confirmation?
Contact us at info@aunefashion.com , we'll ensure everything is correct and provide you with your order confirmation.

Do you ship outside the EU?
We currently only ship within the EU.

Sizing

What size should I order?
Please refer to the size guide on the product page. If you still need assistance, contact us so we can help you save time on returns and lower our environmental impact.

Where can I find the size guide?
Our size guide is on every product page, located just above the size selection.

Returns & Exchanges

Return Policy

Aune will gladly accept exchanges or refund within 10 days from date you receive your order. You must return the items in an unused condition and Aune will only accept returns if labels and original packaging are fully intact.

How do I return/exchange an item?

In order to start the exchange or refund process please contact info@aunefashion.com stating the order number, reason for return and whether it’s a request for product exchange or refund. The customer will then recieve an email with a return authorization number that is needed to fill out on your recieved delivery note which must be sent back with the item/s in question.